To help support wildfire victims, FortisBC is providing bill relief for almost 12,000 natural gas and 2400 electricity customers who were evacuated this summer.
On August 25th, the company received approval from the BC Utilities Commission to provide a credit for charges during the period customers were evacuated.
FortisBC has also put a pause on collection-related activities for customers, including calls to customers reminding them of outstanding amounts and are waiving late payment charges on impacted accounts.
Customers with concerns or questions should contact FortisBC.
1-888-224-2710 (Natural Gas) or 1-866-436-7847 (Electricity)