Few furniture stores have a past as rich as City Furniture. Starting as the dream of Ray Kandola in 1976, City Furniture opened its first store in Prince George. Since those humble beginnings, City Furniture has expanded to over 23 stores in mid-sized cities throughout British Columbia and Alberta.
Each location is locally owned. We value knowing our communities and our customers’ by name. We run our operations with a family focused approach and because of this we are respected as the go to location for furniture, electronics, mattresses, appliances, and home accessories.
For close to 44 years and for many years to come, City Furniture products have helped to turn houses into homes. Each store includes an ever expanding showroom, where we display the most current styles and trend. Our selection of dining, bedroom, and living room furniture is exceptional. Our selection of electronics, mattresses, and appliances comes from an array of reputable manufacturers. Lastly, we offer accent pieces that range from unique lighting designs, area rugs to sculptures and paintings in metal, glass and mixed media.
Our product offerings address the requirements of both small spaces such as condominiums, to grand living, kitchen, and dining and bedroom spaces at competitive prices while providing quick delivery and set-up.
Exceptional customer service complements the wonderful selection and designs in our showrooms. We help you make your selections, updates on your order, and finally, the delivery of your personally selected furnishings. If you require assistance with your furniture set up and assembly, our customer service department can arrange for our experts to visit your home.
We are constantly introducing our customers to new and innovative styles of the highest quality. It’s exactly this thoughtful blend of the new and the tried-and-true that makes each City Furniture location the go-to furniture destination.
City Furniture Canada Corporate Values
Customer-Focused
We treat customers like guests in our home. We’re always asking, how do they live? How do they want to live? How can we help? That’s the thinking behind our product lines as well as our overall commitment to outstanding service. Staying focused on our customers’ needs, keeps us focused on what’s important.
Quality-Conscious
Quality is the cornerstone of our stores. We value and protect our reputation for quality by constantly seeking to improve and enhance everything we do.
Entrepreneurial
We grow the business. We meet the challenges. We provide exceptional service. We do not pass the buck. We are forward-thinking. We make it work.
Innovative
Change is natural and good. We always search for the best solutions. We stay flexible. We adapt. We move. We shake. It’s the secret of our stores’ stamina. Innovative thinking is key.
Shipping policy
Our delivery and transport services remain committed to safety measures so that our customers can continue to receive the home delivery they expect. Where COVID restrictions allow, we are offering more choices than ever. We are conducting pre-screening calls and have equipped our delivery and service teams with safety equipment such as masks, hand sanitizer and sanitizing wipes.
Maintaining a Safe Distance
For the health and safety of our customers and delivery personnel, we require customers to maintain safe physical distancing guidelines. For in home deliveries, you and anyone else in your home will need to be in another room until the delivery has been completed and the team leaves your home.
1. Standard Delivery: Includes curbside delivery to the driveway of your home or office. Delivery person(s) will place your furniture/appliance to the front door of your premises. It is the customer’s responsibility to bring the item(s) further into their home, assemble if necessary, and dispose of all packaging.
2. Inside Placement: Includes two delivery persons who will place your furniture or appliance (up to 4 items) into the designated room of choice. This service covers carrying the product up a maximum of two (2) flights of stairs, unless a service elevator is available. There will be an additional fee of $15.00 per item after 4 pieces for inside placement. You will be responsible for assembly if necessary, and disposal of all packaging. The delivery agents will not move any existing furniture nor remove any existing debris (such as old mattresses). Please have your room free and clear on your scheduled delivery date. The delivery company will contact you to arrange a delivery date and provide you with a time window.
Shipping fees are calculated at checkout, however remote surcharges may apply on orders delivered outside of major markets and in remote locations. For more details on what is considered remote see, “What is considered remote?” below, or contact us for more information.
Am I able to pick up my order?
Yes! Local customers can pick up their order from our local store locations in Canada. This option will appear if you have a postal code in or near our store. Once you place your order you will receive an automated confirmation email, and when your order is ready for pick up, one of our local Customer Service & Sales Associates will give you a call and/or email.
How long does it take for an order to arrive?
We cannot guarantee any delivery date or time. We estimate a transit time of 4-6 weeks to our major markets and surrounding areas (more delays can be expected for delivery due to COVID-19). Due to COVID-19, we do not have an ETA. Thank you for your patience during this unprecedented time. We offer our full assortment of products and services and have online live chat agents available to assist you with your purchase should you have questions.